Refund policy

Last updated: 6 October 2026

Proposed terms pending business confirmation—standard market durations below until superseded by signed engagement letters.

Scope

This policy applies to paid financial planning consultations and related personalised planning services offered by Grove Healthcare Finance Co., Ltd. to healthcare professionals. It does not cover third-party products you purchase elsewhere.

Cancellation by you

• More than 48 hours before a scheduled session: full refund of any prepaid consultation fee, or free rescheduling once within sixty days.
• Within 48 hours: up to fifty percent of the prepaid fee may be retained to cover reserved time; the remainder refunded or credited.
• No-show without notice: prepaid fees may be retained in full.

Cancellation by us

If we must cancel, you receive a full refund or priority rescheduling at no extra charge.

After work has started

Once a session has taken place or written deliverables have been shared, fees for completed work are non-refundable. If you terminate a multi-session engagement early, we refund unused prepaid portions minus work already performed at our standard hourly planning rate (rate confirmed in your engagement letter).

Deposits

Deposits holding a calendar slot are refundable under the cancellation windows above. Deposits applied to delivered work become non-refundable once that work is supplied.

Processing time and method

Approved refunds are processed within fourteen business days to the original payment method where possible; bank transfers may take additional clearing time in Thailand.

How to request a refund

Email info@contentgrovepoint.click or call +66-43-246-715 with your name, session date, and payment reference. We confirm eligibility in writing.

Exceptions

Promotional or third-party bundled offers may carry separate conditions disclosed at purchase. Nothing here limits your statutory rights under Thai consumer protection law.